The Empowered Customer with Richard Reukema
How do customers take control of their data from merchants? Carl and Richard chat with Richard Reukema about his book The Empowered Customer. Richard discusses building a data cooperative between customers and merchants using ethical data handling techniques and technology to create mutual benefit. The conversation dives into how to get merchants to migrate from their loyalty programs into this more constructive and broader model.
Guests:
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Richard Reukema
Richard Reukema's expertise is in creating or integrating software into a business value proposition. He has performed in many roles throughout his career but remains focused on delivering an efficient and effective business process. Blending the characteristics of a deep technical resource, an entrepreneur mindset, and a business analyst, Richard always begins his work by understanding the business context for his services. From this base of understanding, an analysis starts on how to best select/use/create/integrate technology into the overall business process, which resolves the business problem(s). With his entrepreneurial nature, Richard comes with an extreme customer service attitude that constantly looks for common-sense solutions that provide the Business with what they require when they need it while ensuring an appropriate security context. Richard has provided his skills and consulting services to large, medium, and small business environments, always looking to streamline business processes and gain efficiency. He has performed in many roles such as Solutions Architect, VP of Product Management, Technical Team Lead, Technical Architect, Developer (C#), Database Administrator, Data Integration, and Instructor. His expertise is in: Distributed Application Architecture, use of Cloud Resources and their impact on application design (Azure/AWS), Service Oriented Architecture (SOA) / Microservices, the .Net Framework (from 1.0 to the latest release), and Visual Studio (currently testing/working in 2022).
Links:
- Khoj https://khoj.dev/
- The Empowered Customer https://theempoweredcustomer.com/
- SnapChing https://link.theempoweredcustomer.com/dotnetrocks
- Inrupt https://www.inrupt.com/
- Solid https://solidproject.org/
- Influencer Book https://books.google.ca/books/about/Influencer_The_Power_to_Change_Anything.html?id=-4Vr7VhuFz8C